New Home Sales Training

How is the training presented?
Each of the training programs (Residential Construction Certified^TM and Certified New Home Specialist^TM) consists of two CD-ROMs and a workbook. Each CD-ROM features an easy to use interface to navigate through high quality audio, video and animation. Answers and notes are jotted into the workbook while completing the training. When finished, the disks and notebook become handy reference tools for refreshing your memory and using as sales tools in presentations to builders and buyers.

Our training is designed to be interactive, interesting and fun. Many thousands of CNHS graduates have expressed how much they’ve enjoyed the training experience - including many who felt that live classroom delivery was the only method that would work for them. Most students describe the experience as more like a one-on-one coaching session, without the distractions and interruptions that often challenge the live classroom.

Studies have shown that one of the most significant challenges encountered in live classroom training is that retention of the information presented deteriorates to a very small percentage in a matter of only days. In fact, in the past, when our course was delivered only on a live basis, many students repeated the course 2 and 3 times to refresh the information in their minds. The extensive information, systems and strategies presented in the CNHS & RCC CD-ROM course can be easily accessed again and again as needed to apply them in your business.

How long does the training take to complete?
CNHS & RCC graduates report that completion of each of the training courses takes from 10 to 12 hours. One significant advantage with CD-ROM based training is that you can complete it at your own pace. You have the ability to repeat sections if necessary. We've had students complete the training in one focused weekend and others who take months.

Is there a time limit or deadline for completing the training?
There is a 3 year time limit to finish the training, but the sooner you complete the training the sooner you can put into place the techniques to take your business to the next level.

What if I have a question about something in the training?
Having trained more than 20,000 real estate and new home sales professionals over the last 15 years, Dennis has carefully designed the RCC & CNHS training programs to be the most comprehensive course of their kind. However, in the event you have questions regarding the training or other aspects of your new homes business, please feel free to contact us through email (info@sellnewhomes.com) or telephone (800.428.1122). If one of our representatives doesn't know the answer, Dennis surely will (trust us, he's heard it all throughout the years). We’re here to help you.

How do I receive my certification?
Directions for the online test accompany the training. This is an open book test and there are no trick questions. When finished with the training, follow the instructions from the front cover of your workbook as for the web page to visit to take the online test. We will ensure that you passed with at least a 90% (we expect the best from our students and always get it). Within two weeks you will receive your Certified New Home Specialist^TM Certificate and/or Residential Construction Certified^TM certificate. We will notify you via email when it is on its way. In the email will be a link to download your sample press release and CNHS and/or RCC logo for marketing purposes.

It is important to remember that RCC is a prerequisite for CNHS. You will not receive your CNHS certification if you have not successfully completed the RCC course and test.

What is the test like?
Information about the online test is located in the workbook. It is an open book test that and there are no trick questions. If you have carefully followed the CD-ROM's and filled out your workbook thoroughly, you will have gathered all the answers you need to successfully complete the certification test.

Please keep in mind that the test is designed to make certain you have carefully completed all the required course materials. We are not expecting you to have memorized the extensive information presented in the course … in fact, we consider that a waste of brain power. What’s important is that you have grasped major concepts and are able to refer back to the training materials at later times as you apply what you've learned to your business. Both the filled-in Certification Workbook and the CD-ROM’s allow you to easily refer back to information when you need it.

How do I receive my two units of elective credit from the Council of Residential Specialists (CRS)?
We send our updated list of CNHS graduates to CRS on a monthly basis. Information regarding the application of CNHS course credit to your CRS designation can be obtained by visiting www.crs.com or calling the Council of Residential Specialists at 800.462.8841. Don't forget that RCC is a prerequisite for CNHS!

What are the advantages to this CD-ROM based training?
Based on over a decade of research and development, this training has been designed to combine the best of live training with the best of self-study - and our thousands of students agree. There are many advantages to this CD-ROM based training versus online based or live training. This training program has been designed for user-friendliness and optimized for comprehension. It is presented in high quality audio, video, and animation to provide lucid insight into the complexities of new home sales. Our students have the flexibility to complete the training at his or her pace without interruption. Additionally, the CD-ROMs and workbooks are valuable tools for future reference - the training can be thought of as an encyclopedia of new home sales knowledge that is always just a few clicks away.

Can I share my training package with another agent?
As is customary in all professional training programs and certification courses, course materials must be purchased for use on an individual basis. A registration number is assigned to each student and used as verification for test approval, issuance of the CNHS and/or RCC certification and application of CRS credits.

Tax - Do I have to pay sales tax?
State Law requires that we charge sales tax on all orders shipped to the State of California.

Shipping - After ordering, how long will it take to receive the training?
There are several methods available for shipment of the training and the associated costs will be reflected in the shopping cart. Note that we use UPS and cannot ship to P.O. Boxes. Orders ship from a fulfillment center in Ohio. Using ground shipping, your order should arrive in 5 - 7 days. Using second day air, it will arrive in 2 business days if the order is placed before 12:00PM EST. If you choose next day delivery, it will arrive the following afternoon if the order is received before 12:00PM EST. Saturday delivery is available for orders placed before 12:00PM EST on Friday.

Returns - What is your return policy?
We have one of the most generous return policies in real estate education. We offer a full 60-day money back guarantee. If you are not fully satisfied, you have 60 days from when you received the training to return it...that's how confident we are in the quality of our training. For returns please call 1-800-428-1122.

Continuing Education - In which states do you offer continuing education?
We currently offer continuing education credits in the following States. For all states (except for California) continuing education credits are only awarded upon completion of both Residential Construction Certified^TM and Certified New Home Specialist^TM courses and tests. Some states require a written exam in addition to our online exams to award continuing education credits. These written exams will be sent in the mail with your CNHS certificate.

California	10 DRE credits upon completion of RCC
Colorado	*24 hours of credit - Pending Approval (call for details)*
Florida	11 credits upon completion of written exam
Idaho	20 clock hours
Illinois	6 elective credits upon completion of written exam
Michigan	20 hours of credit
Minnesota	24 hours of credit
Nevada	20 hours of general credit
New Hampshire	6 hours of elective continuing education
North Carolina	4 hours of credit
Oregon	20 hours of elective course credit
Texas	15 elective MCE credits upon completion of written, proctored exam
Washington	20 clock hours

If your state is not listed above, there are several reasons your state may not be approved for credit. Some states do not allow continuing education credits for distance learning courses. Other states require that course exams be integrated within the training. Since most students refer back to the manual and CD-ROMs periodically as a refresher, we feel it would be inconvenient for our students to be required to retake exams in order to obtain the information.

We are always open to working with students to get continuing education. If you have a contact in your state’s respective real estate commission please don’t hesitate to call 1-800-428-1122 so that we may work together.

I'm done! Now how should I market myself as a Certified New Home Specialist^TM?
Go out and celebrate once you've joined the ranks of Certified New Home Specialists^TM. After the celebration it's time to get down to business and put your new found expertise and knowledge to work. If you didn't purchase the complete Certified New Home Specialist^TM Suite when you purchased your training, now is the time to consider bringing the power of CNHS ToolBox™ and CNHS Presentation Builder™ to your business.

The CNHS ToolBox™ CD-ROM provides tools and strategies to help you market yourself most successfully to builders and new home buyers. A few easy clicks of your computer mouse bring you powerful marketing ideas and action plans as well as 27 customizable new home sales organizational forms and checklists. CNHS Presentation Builder™ provides what you need to easily assemble and deliver powerful, customized multimedia presentations to builders and new home buyers. Use both of these tremendous technology tools to demonstrate your professionalism, differentiate yourself from the competition and show both builders and new home buyers why they need you!

I have just one more question...
If you don't find your answer here please call 800.428.1122 or write to info@sellnewhomes.com.

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